Tag-Archive for » customer service «

Seminar – Venture Inward

The third seminar at Venture Inward (2) was attended by one young woman. A set of my key documents and sample testimonials was given to her (1). Her feedback is presented below. 

Scanned image of the Feedback form

Summary of her feedback

  • I will use this technique for my –
    • Anxiety
  • My take home from this seminar  –
    • I can use this new breathing technique during the daytime at work when I need it most. 
  • My expectation from this seminar was fulfilled to level –
    • A+
  • Comments about the seminar –
    • It was very informative and even though I have gone through several meditation classes, this technique will help me concentrate on the breath better than I have been able to.
  • I recommend this seminar to –
    • Anyone in customer service

(1) Documents for download – for all the handouts
(2) ‘Venture Inward’ at 568 Columbia Turnpike East Greenbush NY 12061

If you like this page share it with your friends. 

* Reduced my anger, road rage ….

Received this feedback from a NY state employee who has a busy and stressful customer service job. He attended a few of my classes in May 2010.

My practices (See ref (1) for the different modes of ‘focusing on breathing’)
I practice the ‘Tip mode’ or ‘Segment mode’ to get sleep while in the bed and when I wake up during the night or in the morning and need to fall back asleep.

I practice the ‘Counting mode’ while driving or walking during the day.

I practice the ‘911 mode’ when I recognize I am getting stressed, frustrated, worked up or pent up with anger or frustration.

The benefits  I gained
These practices have improved my self control and reduced my anger. They have increased my tolerance for things out of my control. They have improved my health. I can feel the difference. I don’t have anxiety or chest pains or tightening, like I had before or nearly as frequently as before.  They have reduced my road rage. There is improvement in how I react with or accept other drivers. I have improved my tolerance and anger for mistakes and towards the “general public”. They have helped me in my job and career. I think before I react which has helped me deal with “difficult customers”.

I just have to work on making it more of a routine so that I don’t have to think about it. I don’t do it as much as I should or need to!!

I really like your Rope/Snake story (2) that you told me in the class. I just found that on the website.

I can’t thank you enough. You have helped me tremendously.

(1) How can I do it?
(2) Is it a snake or a rope?
Reducing or eliminating anger – Success stories

If you like this page share it with your friends.